Tuesday, October 22, 2019
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Public Wireless

  • What is a Wireless/Wi-Fi Network?

    A wireless network allows people to connect their laptops or other mobile devices to the internet without having to plug into a network port.
  • What do I need to use wireless at a Town facility?

    • You will need a Wi-Fi compliant wireless laptop or device.
    • Most Wi-Fi equipment will be compatible but the Town cannot guarantee the compatibility of your equipment with the wireless network.
    • You will need a web browser such as Internet Explorer, Firefox, Safari, Opera, or Chrome.
    • Set your TCP/IP properties to 'Obtain an IP address automatically'.
    • It is highly recommended you have a fully charged battery in your device.
  • How do I connect to the wireless network?

    Every wireless card is different but here are some general instructions:

    • Open your wireless connection software or tool.  In your software you will be able to scan for any wireless networks.
    • Your software should present you with all the wireless connections available to you.  In this case, it will be TOH Guest.
    • Choose 'activate' or 'connect', depending on the manufacturer of your wireless card.  Now you are associated with the wireless network.
    • Open a web browser and you will see a Town of Hanna login page.  Directly underneath the username and password login boxes, is a link for Free Public WiFi.
    • Read the terms and conditions and follow the instructions.  Once you have accepted you will be connected to the Town of Hanna Public Wireless.
  • My built-in Wireless Network Card will not work. How do I enable it?

    Please refer to your device's manual on how to enable your Wireless (Wi-Fi).
  • Will Town employees help me configure my device?

    No, Town employees are not able to provide technical assistance and no guarantee is given that you will be able to make a wireless connection.  Town employees cannot accept any liability for handling your equipment.
  • Is the Town's wireless network encrypted?

    No, the wireless network is not encrypted.  Information sent from or to your device could be captured by someone else using a wireless device and the appropriate software.  The Town assumes no responsibility for the safety, security, files, information or data stored on your device.

  • How can I protect my device from viruses and spyware?

    People who connect to the wireless network must take responsibility for virus/spyware protection of their own equipment.  It is recommended that you have antivirus and anti-spyware software installed on your device.  You should also ensure that your virus and spyware definitions are always up to date.  Other tips include:

    • Don't go to unknown/untrusted sites.
    • Use a Phishing filter with your browser.
    • Do not open e-mails from unknown contacts.
    • Beware of suspicious e-mails from contacts you do know, their account may have been compromised.
    • Do not click on suspicious links.
    • Scan files you download for viruses or spyware.
    • Keep your antivirus and security software up to date.
  • What could happen if I have a virus?

    Your files and data could be stolen, lost or compromised in some way.  Virus protection is the responsibility of each client.  If a client's device is attempting to infect other equipment with a virus, the client's access to the wireless network will be removed from the network.
  • Will I be able to print?

    No, there are no printers connected to the wireless network.
  • Does the Town provide laptops or tablets for people to use?

    No.  People must use their own.
  • Here are some tips to help you use the Wireless Network.

    • Set your wireless card according to the manufacturer's instructions.
    • Make sure to set your TCP/IP properties to 'Obtain an IP address automatically'.
    • If requested, choose infrastructure mode rather than ad-hoc mode.
    • Turn encryption (WEP) off.
    • Make sure you are using the SSID name "TOH_Guest", which is case sensitive.
    • Make sure all anti-virus and anti-spyware software are current and definitions are up to date.
    • Use firewall software and make sure your operating system has the latest security patches.
    • Arrive with a charged battery and be prepared to be self-powered.
    • Headphones are required for audio to avoid disturbing other customers.
  • Will I be disconnected when moving to another building or outside?

    Minimizing your movement is recommended. The coverage outside the buildings is limited so the connection will likely drop once you are outside.

  • Can I use a fixed IP address on the Wireless network?

    No, you cannot because the IP addresses are allocated dynamically by the server.
  • Where in Hanna is Public Wi-Fi available?

    • Visitor Information Centre
    • Centennial Place
    • Swimming Pool
    • Arena ice surface and lobby
    • Curling Rink ice surface and lobby
    • Community Centre
    • Fox Lake Park
  • Can I use the Wireless Network for more than the two hours?

    In order to access more than two hours, you will need to purchase a username and password.  These need to be purchased in advance. When booking a facility for a special event, ask the booking agent about availability and rates.  If the public wireless is not available at the facility you are using, or you require a secure connection,  there are private enterprise options available for temporary connections that we can recommend.